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Privacy Policy

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Your Privacy Matters to Us

At Karabi Villas, we believe that a truly exceptional experience starts with trust. This Privacy Policy explains what personal information we collect when you visit www.karabivillas.com or make a reservation with us, how we use it, and how we keep it safe.

By using our website or booking one of our villas, you agree to the practices described in this policy. If you ever have questions, we’re always happy to help at info@karabivillas.com.

1. Who We Are

Karabi Villas is a luxury villa rental company operating in Costa Rica, with properties in Manuel Antonio, Tamarindo, La Fortuna / Arenal, Los Sueños & Jacó, and San Gerardo de Dota. We are the data controller responsible for your personal information collected through this website.

2. What Information We Collect

Information You Give Us Directly

When you submit a reservation request, fill out a contact form, or get in touch with our team, we may collect:

  • Your full name
  • Email address and phone number
  • Travel dates and villa preferences
  • Number of guests and any special requests
  • Payment information (processed securely through our payment provider)

Information Collected Automatically

When you browse our website, we automatically collect certain technical data to help us understand how visitors use our site and improve your experience. This includes:

  • IP address and general location (country/city level)
  • Browser type and device information
  • Pages visited, time spent on site, and navigation patterns
  • Referring website or search query that brought you to us

This data is collected through cookies and third-party analytics tools described in Section 4.

3. How We Use Your Information

We only use your personal data for legitimate purposes directly related to providing you with a seamless Karabi Villas experience:

  • To process and manage your reservation: confirming availability, sending booking details, and coordinating your arrival.
  • To communicate with you: responding to inquiries, sending pre-arrival information, and following up after your stay.
  • To improve our website: understanding how visitors navigate our site so we can make it better.
  • To run advertising campaigns: showing relevant ads to people who have visited our site or expressed interest in Costa Rica villa rentals (via Google Ads and Meta). See Section 4 for details.
  • To comply with legal obligations: maintaining records as required by Costa Rican law.

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

4. Cookies and Third-Party Tools

Our website uses cookies to function properly and to help us understand how our site is used. Here is a breakdown of the tools we use:

Google Analytics 4 (GA4)

We use Google Analytics 4 to analyze website traffic and user behavior. GA4 collects anonymized data about how visitors interact with our site, including which pages they visit, how long they stay, and where they come from. This helps us improve our content and user experience. Google may process this data on servers outside your country. You can opt out of GA4 tracking by installing the Google Analytics opt-out browser add-on.

Google Ads

We use Google Ads to promote Karabi Villas to people who may be interested in luxury villa rentals in Costa Rica. Google Ads uses cookies to track conversions (such as form submissions) and to serve retargeting ads to previous visitors. You can manage your Google ad preferences at adssettings.google.com.

Meta Pixel (Facebook & Instagram)

Our website uses the Meta Pixel, a tool provided by Meta Platforms, Inc. The Meta Pixel allows us to measure the effectiveness of our Facebook and Instagram advertising, understand actions people take on our website, and show relevant ads to people who have visited our site. Meta may use this data according to its own Privacy Policy. You can manage your Meta ad preferences through your Facebook Ad Settings.

Essential Cookies

Some cookies are strictly necessary for our website to function, for example to remember your session or process a booking form. These cannot be disabled without affecting site functionality.

5. How We Share Your Information

We do not sell or share your personal information with third parties for marketing purposes. Your data may be shared only in the following limited circumstances:

  • Service providers: We work with trusted third-party platforms (such as our payment processor and email service) that help us operate our business. These providers only access your data to perform services on our behalf and are bound by confidentiality agreements.
  • Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority in Costa Rica.
  • Business transfers: In the unlikely event of a merger or acquisition, your data may be transferred as part of that transaction, with equivalent privacy protections maintained.

6. How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

  • Reservation and guest records are kept for up to 5 years for accounting and legal compliance purposes.
  • Inquiry and contact form data is kept for up to 2 years after your last interaction with us.
  • Analytics and advertising data is retained according to the policies of Google and Meta respectively.

When data is no longer needed, we delete it securely.

7. Data Security

We take the security of your personal information seriously. Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our servers. Access to personal data within our team is restricted to those who need it to perform their role, and all team members are expected to handle guest data with discretion and care.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you have concerns about a specific piece of information you’ve shared with us, please reach out and we’ll address it promptly.

8. International Data Transfers

Karabi Villas is based in Costa Rica. If you are visiting our website from the European Union, United States, or another region, please be aware that your information may be transferred to and processed in Costa Rica or on servers operated by our third-party providers (Google, Meta) in other countries. We ensure that any such transfers are conducted with appropriate safeguards in place.

9. Links to Other Websites

Our website may contain links to third-party sites such as tour operators, travel platforms, or local services. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before sharing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we’ll update the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don’t hesitate to get in touch:

By using our website or making a reservation, you confirm that you have read and understood this Privacy Policy.